Refund & Return Policy

Effective Date: June 2026

At Spare GCC, customer satisfaction is our highest priority. We are committed to providing quality automotive parts and excellent service. If you are not completely satisfied with your purchase, we are here to assist you through a clear and straightforward return and refund process.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

• The item must be unused, undamaged, and in the same condition in which it was received.

• The product must be returned in its original packaging, including all accessories, manuals, and documentation.

• Return requests must be submitted within 7 days of receiving the order.

• Certain items may not be eligible for return, including:

  • Special-order parts

  • Custom-made products

  • Electrical or electronic components that have been installed or used

  • Products marked as non-returnable at the time of purchase

2. How to Request a Return

To initiate a return or refund request, please contact our customer support team and provide the following information:

• Order Number

• Product Name

• Reason for Return

• Supporting photos (if the item is damaged, defective, or incorrect)

Email: info@sparegcc.com

Once your request has been reviewed and approved, we will provide detailed return instructions.

3. Return Shipping Costs

Unless the return is due to an error by Spare GCC, an incorrect item supplied, or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for all returns.

4. Refund Processing

After the returned item is received, our team will inspect it to verify its condition and eligibility for a refund.

Once approved:

• Refunds will be processed within 3 business days.

• The refund will be issued to the original payment method whenever possible.

• Processing times may vary depending on your bank, card provider, or payment service.

You will receive an email confirmation once the refund has been completed.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged during shipping

• Defective

• Different from the item ordered

Please notify us within 7 days of receiving the order.

Our team will investigate the issue and, where applicable, arrange for:

• A replacement item

• Store credit

• A full or partial refund

6. Order Cancellations

Orders may be cancelled before shipment. Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return procedure will apply.

7. Non-Refundable Items

The following items are generally non-refundable:

• Special-order parts sourced specifically for a customer

• Custom-built or modified products

• Installed, used, or damaged items not caused by manufacturing defects

• Products returned without original packaging or missing components

8. Contact Us

If you have any questions regarding this Refund & Return Policy or require assistance with a return request, please contact us:

Spare GCC

📧 Email: sparegcc@gmail.com

📞 Phone / WhatsApp: +973-33197664

🌐 Website: sparegcc.com

We appreciate your trust in Spare GCC and are committed to ensuring a professional and positive customer experience.